Service & Support for Homogenizers & Liposome Extruders

Service & Support

ATS equipment, such as high-pressure homogenizers, micro-jet homogenizers, and liposome extruders, provides comprehensive and professional after-sales services to ensure optimal conditions at all times. Our services include:

Spare parts

On-demand technical support and maintenance

Preventive maintenance

Online training

Documentation support

Troubleshooting

General inquiries

Contact ATS via email (atsmarketing@duoningbio.com) or by phone (400-998-7088), Beijing Time 09:00-17:00 (GMT+8) from Monday to Friday. ATS ensures timely and professional service to safeguard your experiments and production needs.

Training Services

ATS understands that advanced equipment—such as high-pressure homogenizers, micro-jet homogenizers, and liposome extruders—requires proper operational knowledge to unlock its full potential. Therefore, ATS provides a comprehensive, multi-level training program designed to ensure your team can operate our equipment confidently and efficiently from day one.

Online Video Conference Training

During installation and commissioning, our senior engineers will guide your entire team via video conference.
The content covers installation and commissioning, operation procedures, safety standards, common troubleshooting, and maintenance and cleaning to ensure your engineers can operate immediately.

Comprehensive Knowledge Base & On-the-go Support

You will receive detailed English operation manuals, tutorial videos, and FAQ resources for reference can be accessed anytime as needed.
ATS offers online technical consultation, providing quick responses by phone or email.

By combining video guidance with on-demand support, ATS aims to be your trustworthy technical partner rather than just an equipment supplier.

Spare Parts

Besides providing homogenizers and liposome extruder equipment, ATS has established a reliable global supply system for original spare parts to ensure continuous and stable operation and minimize downtime.

100% Original Parts for Safety and Performance
a) ATS provides all genuine original parts of the key components, such as valve assemblies, homogenizing valves, sealing rings, etc.
b) As original parts, each will fit your equipment precisely, ensuring consistent processing performance and operational safety.
Fast Global Logistics Support
Understanding the urgency of spare part needs, ATS optimizes its international logistics to deliver spareparts efficiently worldwide, reducing waiting time.
Scientific Preventive-Replacement Recommendations
Our engineers provide professional maintenance plans and replacement interval suggestions based on your usage frequency and process requirements to avoid unplanned downtime.
One-Stop Procurement and Technical Support
You can easily check inventory, place orders, and track delivery status through your account manager. For complex spare parts replacements, our technical team offers remote guidance at any time.

Choosing ATS original spare parts protects your long-term investment and ensures your research and production run efficiently and worry-free.